Terms of Service

These Terms are a binding agreement between you and Abso Games. They cover your use of absogames.com and everything you buy through it.

1. Who we are and what this agreement covers

Abso Games is a business registered in Singapore under the name ABSO GAMES (UEN 53480139X) ("Abso Games", "we", "us", "our"). You can reach us at any of the addresses in section 27, and our registered address is available on request.

These Terms of Service (the "Terms") govern your access to and use of the website at absogames.com, any related subdomains, and every service, feature, and purchase made available through it (together, the "Service").

Two further documents form part of these Terms and are incorporated by reference:

• our Refund Policy
• our Privacy Policy

If there is any conflict between these Terms and the Refund Policy on a refund question, the Refund Policy governs.

By ticking the acceptance box at checkout, creating an account, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Definitions

3. Eligibility

You may use the Service only if all of the following are true.

1. You have the capacity to enter into this contract. If you are 18 or over, you do. If you are under 18 you may still use the Service, but only with the involvement and consent of a parent or legal guardian, who accepts these Terms on your behalf and is responsible for your activity and for every charge you incur. Either way, if you pay using a card or account that is not yours, you must have the owner's permission (see clause 10.3).
2. You are ordering for yourself or for a person who has authorised you to do so. You must have the right to top up the game account you nominate.
3. You are located in a territory we serve. We offer the Service in Singapore, the Philippines, and Malaysia only. We may decline, cancel, or refund an Order placed from outside those territories, and we may use IP based geolocation to enforce this.
4. You are not a restricted person. You are not named on, and are not owned or controlled by a person named on, any applicable sanctions list, and you are not located in a comprehensively sanctioned territory.
5. You are not barred by law from receiving the Service.

We may ask you to prove any of the above at any time. If you do not, or cannot, we may suspend or cancel your Account and any pending Order.

4. Accounts and guest checkout

4.1 Guest checkout. You may place an Order without creating an Account. You will need to give us a valid email address so that we can send you the order confirmation and the receipt. Everything in these Terms applies to guest orders.

4.2 Registered accounts. If you create an Account, you must give accurate, current, and complete information and keep it up to date. You may hold only one Account unless we agree otherwise in writing.

4.3 Account security. You are responsible for keeping your credentials confidential and for all activity that happens under your Account. Tell us immediately at support@absogames.com if you suspect unauthorised access. Until we receive that notice and have had a reasonable opportunity to act, you remain responsible for activity on your Account, except to the extent the unauthorised activity was caused by our own failure.

4.4 We will never ask for your game password. We do not need it and we will never request it. Nobody claiming to be from Abso Games has any reason to ask for your game login credentials, one time codes, or payment card PIN. Treat any such request as fraudulent and report it to us.

4.5 Closing your Account. You may close your Account at any time by contacting us. Closing an Account does not cancel Orders already placed, does not extinguish amounts you owe us, and does not by itself entitle you to a refund. Clause 12.9 explains what happens to any Wallet Balance.

5. What we sell, and what we are not

5.1 We are an independent retailer. When you place an Order, we purchase the corresponding in game value through authorised distribution channels and apply it to the Game Account Details you provide. We are the merchant of record for your purchase. Your contract for the purchase is with us, and not with the Publisher or with any distribution partner.

5.2 We are not the Publisher and we are not affiliated with it. Game names, logos, trademarks, and in game content belong to their respective owners. We refer to a game by name only to describe what a Digital Item can be used for. We are not affiliated with, endorsed by, sponsored by, or in any partnership with any Publisher, and nothing on the Service should be read as suggesting otherwise.

5.3 What we do not sell. We do not sell game accounts, characters, items farmed or traded by players, boosting or account sharing services, or anything obtained outside authorised distribution channels.

5.4 What happens inside the game is not ours to control. Once value has been applied to your game account, how it appears, how it may be spent, whether it expires, and what it can be exchanged for are all determined by the Publisher and its own terms. We have no control over those things.

6. Prices, currency, and taxes

6.1 Display currency. Prices are set in Singapore dollars (SGD) and may be displayed to you in a supported local currency based on your location or on the currency you select. The converted price is calculated using our own exchange rate, which includes an allowance for the cost of accepting payment in that currency. It is therefore not the mid market rate you would see on a currency conversion website. Converted prices are rounded up to the nearest whole unit we price in, which is two decimal places for each of the currencies we support.

6.2 The price you see is the price you pay. The total payable, including any fees, is shown to you before you confirm the Order. We do not add undisclosed charges.

6.3 Your bank may charge you more. If the currency you are charged in differs from the currency of your payment method, your card issuer or payment provider may apply its own conversion rate and its own foreign transaction fee. Those charges are set by your provider, not by us, and we cannot refund them.

6.4 Taxes. Displayed prices include any goods and services tax, value added tax, or sales tax that we are required to charge, unless we state otherwise at checkout. You are responsible for any other tax that applies to you personally.

6.5 Price changes and errors. We may change prices at any time. A change does not affect an Order we have already accepted. If a price is displayed incorrectly because of an obvious error, we may cancel the Order and refund you in full before delivery, even if you have already been charged. We will tell you if this happens.

7. Placing an Order, and when a contract is formed

7.1 Your Order is an offer. Submitting an Order is an offer to buy. It does not create a contract by itself, and an on screen confirmation or an acknowledgement email is not an acceptance.

7.2 When we accept. A contract is formed only when we deliver the Digital Item, or when we send you a message confirming that the Order has been fulfilled, whichever happens first.

7.3 We may decline an Order. We may refuse or cancel any Order, before or after payment, including where:

• the Game Account Details do not resolve to a valid game account;
• we suspect fraud, unauthorised use of a payment method, money laundering, or breach of these Terms;
• the Order is from outside a territory we serve;
• the Digital Item is unavailable, or a supply or pricing error has occurred;
• the Order exceeds a limit we apply for risk or regulatory reasons;
• we are required to do so by law or by a payment provider.

If we cancel an Order you have paid for, we refund you in full. See the Refund Policy.

7.4 Verification. We may run fraud screening on an Order and may ask you for additional verification before we fulfil it, including proof of identity or proof that you own the payment method. We may hold or cancel an Order while we do this.

7.5 Order limits. We may set limits on the value, frequency, or quantity of Orders, per person, per payment method, or per game account, and we may change those limits at any time.

8. Your Game Account Details are your responsibility

8.1 You must enter your Game Account Details accurately and completely. That includes your Member Code, the world and server, and the character you want the value delivered to.

8.2 Check the details on the confirmation screen before you pay. Once you confirm, we act on exactly what you gave us.

8.3 We deliver to the details you provide. If those details are wrong and delivery still succeeds, the Order is treated as correctly and completely fulfilled. Digital delivery is immediate and irreversible: value delivered to the wrong character or the wrong account cannot be recalled by us, and no refund, reversal, or re-delivery is available in that situation.

8.4 We are not able to contact another player on your behalf, and we cannot ask a Publisher to move value between accounts.

8.5 If you spot a mistake before the Order has been fulfilled, contact us immediately at support@absogames.com. If the Order has not yet reached the point of no return, we will try to stop it. We cannot promise that we will be able to.

9. Delivery

9.1 Electronic delivery only. Everything we sell is delivered electronically to the game account you nominate. Nothing is shipped.

9.2 Timing. Most Orders complete within a few minutes of successful payment. Some take longer, for example at peak times, during scheduled or unscheduled Publisher maintenance, or where additional verification is required. Delivery times are estimates and are not guaranteed.

9.3 If we cannot complete an Order. If we establish that an Order cannot be completed and that no value was delivered, we cancel it and refund it automatically. You do not need to ask. Clause 12.7 sets out where the refund goes and what, if anything, is deducted.

9.4 Orders we need to investigate. Occasionally an Order reaches a state where we cannot immediately tell whether value was delivered. When that happens we place the Order on hold and investigate rather than guess, because cancelling an Order that did in fact deliver would leave you without the top-up and without a clear record of it. We will:

• email you within 1 business day to tell you the Order is under investigation, and say why. Your order page will say so too;
• email you the outcome as soon as we have it, whichever way it goes;
• tell you where it stands at any point in between, if you ask us;
• cancel and refund the Order if it turns out that no value was delivered, routed as set out in clause 12.7;
• treat the Order as fulfilled if it turns out that value was delivered, in which case section 3 of the Refund Policy applies.

How long this takes is not something we can promise, and we would rather say so than give you a number we cannot keep. It depends on our supplier's records, not on us. Most checks resolve within a few days. We will not close an investigation by guessing, in either direction, because cancelling an Order that did deliver would leave you without the top-up, and treating an undelivered Order as fulfilled would leave you out of pocket.

9.5 Confirming delivery. You should check your in game balance to confirm receipt. Some games require you to claim a pending purchase inside the game before the value appears. That step is controlled by the Publisher and is not something we can perform for you.

9.6 Orders with more than one item. Where an Order contains several items, each is delivered separately and may complete at a different time. If some items are delivered and others fail, we deliver what we can and refund the rest. See the Refund Policy.

9.7 Refunds are automatic. Where an Order or an item within it is cancelled under this section, we start the refund without you having to request it. Clause 12.7 sets out where it goes: to your Abso Wallet first if you hold one, and to the payment method you used for anything that will not fit, or for all of it if you have no Wallet. Some local payment methods settle more slowly than others, and a small number cannot accept a refund at all. Where a method cannot accept one, we tell you before you pay. Clause 12.7 and the Refund Policy explain both.

10. Payment

10.1 Payment methods. We accept the payment methods shown at checkout. Payments are processed by third party payment providers. Those providers have their own terms and privacy notices, and your use of them is subject to those terms.

10.2 We do not handle your card details. Card data is collected and processed directly by our payment provider in its own hosted interface. We never receive, store, or have access to your full card number, expiry date, or security code.

10.3 Authorisation. By submitting an Order you authorise us and our payment provider to charge the payment method you select for the full amount shown, and you confirm that you are entitled to use it.

10.4 Failed or reversed payments. If a payment fails, is reversed, or is later found to be unauthorised, we may cancel the Order, suspend your Account, and recover the value delivered or its cash equivalent, together with reasonable costs of recovery.

11. Chargebacks and payment disputes

11.1 Talk to us first. If something is wrong with an Order, contact support@absogames.com before you contact your bank. Nearly every issue can be resolved faster this way, and a genuine delivery failure is refunded automatically in any case.

11.2 Chargebacks on delivered Orders are a breach of these Terms. Starting a chargeback, dispute, or payment reversal for an Order that was delivered in accordance with the Game Account Details you supplied is a material breach.

11.3 What we may do. Where a chargeback is raised, we may:

• suspend or permanently close your Account and refuse future Orders;
• provide the payment provider, the card scheme, and any relevant authority with a full evidence file, including order records, delivery confirmation, IP addresses, and correspondence;
• set off the disputed amount against any Wallet Balance or any other amount we owe you;
• recover the disputed amount, any chargeback fee charged to us, and reasonable costs of recovery, as a debt due from you;
• report suspected payment fraud to the police or to another competent authority.

11.4 Nothing in this clause limits your right to dispute a payment that was genuinely unauthorised or fraudulent. If your payment method was used without your permission, tell us and tell your bank straight away, and we will cooperate fully with the investigation.

12. Abso Wallet

The Wallet lets you preload value and spend it on the Service. If the Wallet is not yet available to you, this clause simply does not apply until it is.

12.1 What the Wallet is. The Wallet is a closed loop prepaid balance that can be used only to buy from Abso Games. It is a record of prepayment for our own products.

12.2 What the Wallet is not. The Wallet is not a bank account, not a deposit, and not e-money that circulates outside our Service. It does not earn interest. It is not protected by any deposit insurance or depositor protection scheme in any country. We are not a bank and we do not provide banking services.

12.3 No withdrawal, no transfer, no cash out. Wallet Balance:

• cannot be withdrawn or converted back into cash;
• cannot be transferred, sold, gifted, or assigned to another user or another account;
• cannot be exchanged for anything other than products we sell;
• has no value outside the Service.

12.4 The Wallet limit. To keep the Wallet within its intended scope we apply a limit, which we may change:

• maximum Wallet Balance per user: the equivalent of SGD 1,000.

A top up that would take you over that limit will be declined. Two other things count towards the limit while they are outstanding, so your room may be smaller than your Balance suggests:

• an Order you paid for from your Wallet that has not finished yet, because that amount is already set aside from your Balance;
• a top up you have started but not yet paid, until you pay it or it expires.

Both of those free up on their own, and your Wallet history shows them.

12.5 Topping up. Wallet top ups are purchases of prepaid value and are processed like any other payment. Top ups are final and are not refundable, except where a top up failed, was duplicated, was unauthorised, or where a refund is required by law. See the Refund Policy.

12.6 Spending. When you pay for an Order using the Wallet we set the price aside from your Wallet Balance at the time the Order is placed, so your available Balance drops straight away. If the Order completes we take that amount. If it is cancelled or fails we release it and your Balance returns to exactly what it was, immediately. Nothing is deducted on a failed Order and there is no refund to make, because the money never left us. Your Wallet history under clause 12.8 shows each of these movements separately.

12.7 Where a refund goes. Where we owe you a refund on a purchase you paid for with an external payment method and you hold a Wallet, we credit your Wallet first, up to the room left under the limit in clause 12.4, and we return anything that will not fit to the payment method you used. Where you have no Wallet, which is the case if you checked out as a guest, or where your Wallet is already at its limit, the whole refund goes back to the payment method you used.

We do it in that order because a Wallet credit reaches you the same second and cannot fail, while a refund to a card or a bank account takes days and can be refused on the first attempt. Some local payment methods are one way: the network carrying the payment provides no route to send money back at all, and for those the Wallet is the only route there is.

All of the following apply to every refund routed under this clause:

• we tell you before you pay, on the payment method itself, where a refund on it would go, and how long it would take where that is not immediate. You can always pick a different method;
• a payment method that cannot receive a refund at all is not offered at guest checkout, because a guest has no Wallet. If you want to use one, we ask you to create an Account first, and we tell you why;
• what we credit to your Wallet is credited in full, with nothing deducted;
• what we return to an external payment method is net of the processing fee on that portion. That fee is charged by the payment network, is shown to you as its own line at checkout before you confirm, and is not returned to us when we make a refund. This applies to every refund we return to an external payment method, whether or not you hold a Wallet. Section 5.5 of the Refund Policy sets this out in full;
• we never credit more than clause 12.4 allows. That limit is also what guarantees money can always leave us: once your Wallet is full, everything we owe you goes back the way you paid, and we will not hold a refund back on the ground that your Wallet is full;
• once credited, the amount is Wallet Balance like any other, which means clause 12.3 applies to it and it cannot be cashed out.

Crediting a refund into the Wallet does not change what the Wallet is. Value that goes in is still spendable only on our products, and is still not withdrawable.

12.8 Your records. Your Wallet transaction history is available in your Account, showing every top up, purchase and refund with its date and amount. Please check it and tell us within 30 days if you believe an entry is wrong. We keep an immutable ledger of every Wallet movement.

12.9 Closure and dormancy. If you close your Account, or if we close it other than for your breach, we will apply any remaining Wallet Balance in the way permitted by applicable law, and we will tell you what your options are before we do. If we close your Account because of fraud or a serious breach of these Terms, we may withhold the Wallet Balance to the extent it represents value obtained through that fraud or breach. If your Account is inactive for 24 consecutive months, we may contact you at your registered email address about the remaining balance and deal with it as applicable law permits.

12.10 Regulatory position. We operate the Wallet as a closed loop facility, meaning it can be spent only on our own products and cannot be cashed out. The limits and restrictions in this clause exist so that it stays outside the payment services licensing regime that would otherwise apply to us. Section 28 gives the detail.

13. Promotions, vouchers, and discounts

13.1 Promotions, discount codes, and vouchers are offered at our discretion, may be withdrawn or changed at any time, and are subject to any additional terms published with them.

13.2 Unless we say otherwise, a code is for one use, by the person it was issued to, is not transferable, is not for sale, has no cash value, and cannot be combined with another offer.

13.3 We may cancel a code, reverse a benefit obtained through it, or cancel an associated Order where a code has been obtained or used abusively, including by opening multiple accounts, by using automation, or by exploiting a technical error.

14. Acceptable use

You agree that you will not, and will not attempt to:

1. use the Service for any unlawful purpose, or in breach of any law that applies to you;
2. buy from us in order to resell, redistribute, or commercially exploit what you buy, without our prior written consent;
3. use a payment method you are not authorised to use, or use the Service to launder money, to test stolen card numbers, or to move the proceeds of crime;
4. give false, misleading, or incomplete information, including impersonating another person or misrepresenting who a purchase is for;
5. use bots, scripts, scrapers, automation, or any other method to place Orders, to interfere with pricing, to acquire limited stock, or to abuse a promotion;
6. circumvent, or try to circumvent, any geographic restriction, rate limit, purchase limit, verification step, or security control;
7. probe, scan, overload, or disrupt the Service or any infrastructure it relies on, or attempt to gain unauthorised access to any part of it;
8. copy, reverse engineer, decompile, or create derivative works from any part of the Service, except to the extent the law says we cannot stop you;
9. use the Service in a way that breaches a Publisher's own terms of service;
10. harass, threaten, or abuse our staff, or submit knowingly false claims or fraudulent chargebacks.

If we reasonably believe you have breached this clause, we may suspend or terminate your access, cancel Orders, withhold delivery, refuse refunds to the extent permitted by law, and report the matter to the relevant authorities.

15. Publisher rules and the risk to your game account

15.1 Your use of any game is governed by that Publisher's own terms. You are responsible for reading and complying with them. Some Publishers restrict where and how players may buy in game value.

15.2 We fulfil Orders through authorised distribution channels. Even so, a Publisher retains sole and absolute discretion over its own players' accounts, including the ability to suspend, restrict, ban, or remove value from an account for reasons that are entirely outside our knowledge or control.

15.3 To the fullest extent the law allows, we are not liable for any action a Publisher takes against your game account, including suspension, ban, or removal of delivered value, unless that action was directly and solely caused by our own breach of these Terms.

15.4 If a Publisher removes value that we delivered, that does not by itself entitle you to a refund from us, because the Order was completed on our side. If you believe a Publisher has acted wrongly, raise it with the Publisher. We will provide reasonable proof of purchase to help you do so.

16. Intellectual property

16.1 Ours. The Service, the Abso Games name and logo, and all Content are owned by us or licensed to us, and are protected by intellectual property law. We grant you a limited, personal, revocable, non exclusive, non transferable, non sublicensable licence to access and use the Service for your own non commercial use. All other rights are reserved.

16.2 Third party marks. Game titles, publisher names, and other third party trademarks that appear on the Service are the property of their respective owners and are used only to identify the products we sell. Their appearance does not imply any affiliation, sponsorship, or endorsement.

16.3 Your feedback. If you send us ideas, suggestions, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty free licence to use them without any obligation to you. Please do not send us anything you consider confidential.

16.4 Notices of infringement. If you believe something on the Service infringes your rights, write to support@absogames.com with details of the material, your rights in it, and your contact information.

17. Third party services

The Service depends on third parties, including payment providers, hosting, email delivery, analytics, and distribution partners. We choose them with care but we do not control them. Where the Service links to a third party site, we do not endorse it and we are not responsible for its content or its practices.

18. Suspension and termination

18.1 By you. You may stop using the Service at any time and may ask us to close your Account.

18.2 By us. We may suspend or terminate your access, immediately and without notice, if we reasonably believe that you have breached these Terms, that your Account is being used fraudulently or unlawfully, that continuing would expose us or another user to material risk, or that we are required to do so by law or by a payment provider.

18.3 Proportionality. Where the circumstances allow it and where the law requires it, we will tell you the reason and, if the breach can be put right, give you a reasonable opportunity to do so.

18.4 Effect. Termination does not affect Orders already delivered, amounts already owed, or any right or remedy that accrued before termination. Clauses 11, 12.9, 16, 19, 20, 21, 23, 24, and 25 survive termination.

19. Disclaimers

19.1 The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, and subject to clause 20.4, we exclude all warranties, conditions, and representations that are not expressly set out in these Terms, including any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, or non infringement.

19.2 We do not warrant that the Service will be uninterrupted, timely, error free, or secure, that defects will be corrected, or that any particular Order will be fulfilled within a particular time.

19.3 We may change, suspend, or discontinue any part of the Service, including a product line, at any time. Where we do so we will still honour Orders we have already accepted, or refund them.

20. Limitation of liability

20.1 Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, and for any liability under mandatory consumer protection law.

20.2 Subject to clause 20.1, we are not liable for:

• indirect, incidental, special, punitive, exemplary, or consequential loss;
• loss of profit, revenue, business, opportunity, goodwill, or anticipated savings;
• loss or corruption of data;
• loss of, damage to, suspension of, or restriction on any game account, game progress, virtual item, or in game currency, however caused;
• any act or omission of a Publisher, a payment provider, an internet service provider, or another third party.

20.3 Subject to clause 20.1, our total aggregate liability arising out of or in connection with these Terms and the Service, whether in contract, tort (including negligence), statute, or otherwise, is limited to the greater of (a) the total amount you paid us for the Order that gave rise to the claim and (b) the total amount you paid us in the six months immediately before the event giving rise to the claim.

20.4 Your statutory rights. If you deal with us as a consumer, you have rights under the consumer protection law of your own country that these Terms cannot take away. Nothing in these Terms affects those rights. Where any provision of these Terms conflicts with a right you have under that law, that law prevails and the rest of these Terms continue to apply. Section 28 names the law that applies in each country we serve, and where you can take a complaint.

21. Indemnity

To the extent permitted by law, you agree to indemnify us and our employees, contractors, and agents against any claim, loss, liability, or reasonable cost (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, your infringement of a third party's rights, or your fraudulent or unlawful conduct. This does not apply to the extent the loss was caused by our own breach or negligence. We will notify you of any such claim and will not settle it without consulting you.

22. Force majeure

We are not in breach of these Terms, and are not liable for any delay or failure to perform, where the cause is beyond our reasonable control. That includes acts of God, natural disaster, epidemic, war, civil unrest, government action, strike, failure of a telecommunications or internet provider, power failure, cyber attack, and the failure, suspension, or withdrawal of a Publisher's or a distribution partner's systems. If the event continues for more than 30 days, either of us may cancel the affected Order and we will refund you in full.

23. Complaints and dispute resolution

23.1 Contact us first. Email support@absogames.com with your order reference and a description of the problem. We aim to acknowledge within 2 business days and to resolve within 14 business days.

23.2 Escalation. If you are not satisfied with the outcome, write to support@absogames.com with "Complaint" in the subject line and we will review the matter again. You can also take a complaint to the consumer body in your own country at any time, without going through us first. Section 28 names it.

23.3 Good faith. Both of us agree to try in good faith to resolve any dispute informally, for at least 30 days from the date one of us notifies the other in writing, before starting proceedings. This does not prevent either of us from seeking urgent injunctive relief.

23.4 Courts. If a dispute cannot be resolved informally, it will be subject to the non exclusive jurisdiction of the courts of Singapore. "Non exclusive" means that if you are a consumer resident in any of the other countries named in section 28, you keep any right you have under your own law to bring proceedings, or to use a consumer redress body, in the country where you live.

24. Governing law

These Terms and any dispute arising out of them are governed by the laws of Singapore, without regard to its conflict of laws rules, and subject always to any mandatory consumer protection law of your country of residence that cannot be excluded by agreement.

25. Changes to these Terms

25.1 We may change these Terms. When we do, we will update the "Last updated" date at the top and post the revised version on the Service.

25.2 If a change is material and disadvantages you, we will give you at least 14 days' notice by email (if we hold your email address) or by a prominent notice on the Service before it takes effect.

25.3 Changes are not retrospective. The version of these Terms in force when you placed an Order governs that Order.

25.4 If you continue to use the Service after a change takes effect, you accept the revised Terms. If you do not accept them, stop using the Service and, if you wish, ask us to close your Account.

26. General

26.1 Entire agreement. These Terms, together with the Refund Policy and the Privacy Policy, are the entire agreement between us about the Service and replace anything said or written before. Nothing in this clause limits liability for fraudulent misrepresentation.

26.2 Severability. If any provision is found to be unenforceable, it is severed and the rest of the Terms remain in force.

26.3 No waiver. If we do not enforce a right, that is not a waiver of it.

26.4 Assignment. You may not assign or transfer your rights under these Terms without our written consent. We may assign or transfer ours to a successor in connection with a merger, acquisition, or sale of assets, provided your rights are not reduced.

26.5 No third party rights. Except as expressly stated, no one other than you and us has any right to enforce these Terms, and the Contracts (Rights of Third Parties) Act 2001 of Singapore does not apply.

26.6 Notices. We may give you notice by email to the address on your Account or on your Order, or by posting on the Service. Notices to us must go to support@absogames.com, which is sufficient service on us for the purposes of these Terms.

26.7 Language. These Terms are written in English. Any translation is for convenience only, and the English version governs.

26.8 Relationship. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between us.

27. Contact

ABSO GAMES (UEN 53480139X), a business registered in Singapore

• General support: support@absogames.com
• Privacy: privacy@absogames.com
• Legal: support@absogames.com

Our registered address is available on request from any of the addresses above.

28. Country-specific terms

Everything above applies to everyone. This section adds the detail that varies by country: the consumer protection law that overrides these Terms where they conflict with it, and where you can take a complaint if we cannot resolve it between us.

Nothing in this section reduces the rights the sections above give you.

28.1 Singapore

• Consumer protection: the Consumer Protection (Fair Trading) Act 2003 applies to your purchase. Clause 20.4 means nothing in these Terms displaces it.
• Complaints body: the Consumers Association of Singapore (CASE), case.org.sg.
• The Wallet (clause 12): we operate the Wallet so that the value it holds is limited purpose e-money under the Payment Services Act 2019, which is excluded from licensing. That exclusion depends on the value being usable only for products we supply ourselves and not being withdrawable or refundable to you in cash in any currency. That is why clause 12.3 exists. We are not licensed by the Monetary Authority of Singapore and we do not need to be for this facility. The refund credit described in clause 12.7 does not affect this: money credited to the Wallet is subject to the same restrictions as money you put in yourself.

28.2 Philippines

• Consumer protection: the Consumer Act of the Philippines (Republic Act No. 7394) and the Internet Transactions Act of 2023 (Republic Act No. 11967) apply to your purchase. Clause 20.4 means nothing in these Terms displaces them.
• Complaints body: the Department of Trade and Industry, dti.gov.ph, and the E-Commerce Bureau established under the Internet Transactions Act.
• Bringing proceedings: clause 23.4 gives the courts of Singapore non-exclusive jurisdiction. If you are a consumer resident in the Philippines, you keep any right you have under Philippine law to bring a claim, or use a consumer redress mechanism, where you live.

28.3 Malaysia

• Consumer protection: the Consumer Protection Act 1999 applies to your purchase. Clause 20.4 means nothing in these Terms displaces it.
• Complaints body: the Tribunal for Consumer Claims Malaysia (Tribunal Tuntutan Pengguna Malaysia), ttpm.kpdn.gov.my.
• Bringing proceedings: clause 23.4 gives the courts of Singapore non-exclusive jurisdiction. If you are a consumer resident in Malaysia, you keep any right you have under Malaysian law to bring a claim, or use a consumer redress mechanism, where you live.

28.4 Everywhere else

We offer the Service in the three countries named in clause 3.3 only. We do not direct the Service at any other country, and we may decline or refund an Order placed from outside them.

See also our Refund Policy and Privacy Policy.